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Return and Refund Policy

Effective Date: 1 January 2026

At Broadway Gym, we strive to ensure all members and clients are satisfied with our services. This Return and Refund Policy outlines the circumstances under which refunds may be granted for membership fees, personal training packages and merchandise purchases.

1. Membership Fees

Membership fees are generally non-refundable once processed. However, we acknowledge that exceptional circumstances may arise. The following provisions apply:

  • Cooling-off period: New members may cancel within seven (7) days of signing their membership agreement for a full refund of any fees paid, excluding the access card fee.
  • Medical grounds: If you are unable to use the gym due to a medical condition certified by a registered medical practitioner, you may be eligible for a pro-rata refund or membership freeze. Supporting documentation must be provided.
  • Relocation: Members who relocate more than 25 kilometres from the gym may apply for a pro-rata refund of remaining paid-in-full membership fees. Proof of new address is required.

2. Personal Training Packages

Personal training sessions are sold in packages and are subject to the following terms:

  • Unused sessions within an active package may be refunded on a pro-rata basis if requested within 30 days of purchase, less a 10% administration fee.
  • Sessions that have been completed or where the client provided less than 24 hours cancellation notice are considered used and are non-refundable.
  • Packages expire 12 months from the date of purchase unless otherwise specified in writing.

3. Group Class Passes

Multi-class pass purchases (where applicable) are non-refundable once the first class has been attended. Unused passes may be transferred to another person with prior written approval from management.

4. Merchandise

Broadway Gym-branded merchandise (clothing, accessories, supplements) may be returned for a full refund or exchange within fourteen (14) days of purchase, provided the item is unused, in its original packaging and accompanied by proof of purchase. Perishable goods such as supplements and beverages are non-refundable once opened.

5. How to Request a Refund

To request a refund, please contact our team with the following information:

  • Your full name and membership or transaction number.
  • The product or service for which you are requesting a refund.
  • The reason for your refund request.
  • Any supporting documentation (medical certificates, proof of relocation, etc.).

Refund requests can be submitted in person at reception, via email at reception@skinsofar.com or by calling (02) 9211 5068.

6. Processing Time

Approved refunds will be processed within fourteen (14) business days. Refunds will be issued to the original payment method used at the time of purchase.

7. Australian Consumer Law

Nothing in this policy is intended to limit or exclude any rights you may have under the Australian Consumer Law. If our services have a major failure, you are entitled to cancel your membership and receive a refund for the unused portion, or to compensation for the drop in value of the services provided.

8. Contact Us

If you have any questions about this policy, please contact us: