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Privacy Policy

Effective Date: 1 January 2026

Broadway Gym ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website, use our facilities or engage with our services. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following categories of personal information:

  • Identity information: name, date of birth, gender.
  • Contact information: email address, phone number, postal address.
  • Health information: pre-existing medical conditions, injuries or fitness goals disclosed during consultations or membership applications.
  • Financial information: payment details processed securely through our third-party payment provider.
  • Technical information: IP address, browser type, operating system and browsing behaviour collected automatically when you visit our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process membership applications and manage your account.
  • To provide personal training, group fitness and nutrition coaching services.
  • To communicate with you about your membership, bookings or enquiries.
  • To send promotional communications where you have consented to receive them.
  • To improve our website, services and customer experience.
  • To comply with legal obligations and resolve disputes.

3. Disclosure of Information

We do not sell, trade or rent your personal information to third parties. We may share your information with:

  • Service providers who assist with payment processing, IT support or marketing (subject to confidentiality agreements).
  • Government authorities when required by law.
  • Professional advisers such as lawyers, accountants or auditors as necessary.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include encrypted data transmission, secure server infrastructure and restricted access controls. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. For detailed information about the cookies we use, please refer to our Cookie Policy.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of any inaccurate or incomplete information.
  • Request deletion of your personal information (subject to legal obligations).
  • Withdraw consent to marketing communications at any time.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: